Privacy Policy

Information we may collect

The information handled by an online casino can vary depending on how you use the website and which services you access. Shardbet Casino may collect information that you provide directly, information generated when you use the website, and information received from appropriate service providers. We seek to collect information that is reasonably needed to operate the account, provide gambling services, meet legal responsibilities and support players.

Account and identification information

When you register or update an account, we may handle details such as your name, date of birth, residential details, contact information, username, account preferences and records of communications. We may also request verification documents or information needed to confirm your identity, age, eligibility and account ownership. These checks help protect players, prevent misuse and support responsible operation of the website.

Payment and transaction information

We may keep records relating to deposits, withdrawals, wagers, winnings, refunds, bonuses where applicable, payment methods and transaction history. Payment providers may process payment details directly under their own privacy terms. We generally use transaction records to operate your account, resolve payment questions, detect unusual activity, prevent fraud and satisfy record-keeping obligations.

Technical, device and usage information

When you use the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, access times, pages viewed and interactions with website features. We may also receive information about connection performance, security events and preferences. This information helps us keep the website secure, understand how it is used, troubleshoot faults and improve its presentation and functionality.

Support and communications

If you contact support, we may keep the information included in your message, the account details used to identify you and a record of the response. We use these records to answer questions, investigate complaints, provide assistance, maintain service quality and protect the website from abuse.

How and why information is used

Shardbet Casino may use personal information for purposes connected with providing and managing an online casino service. The main purposes may include the following:

• Creating, maintaining and administering your player account.
• Processing deposits, withdrawals and other account transactions.
• Providing access to games, website features and account services.
• Confirming identity, age, eligibility and ownership of an account.
• Carrying out anti-fraud, anti-money-laundering, security and risk checks.
• Identifying unusual, suspicious, prohibited or potentially harmful activity.
• Meeting applicable legal, regulatory, tax, responsible gambling and record-keeping obligations.
• Responding to support requests, complaints and other communications.
• Monitoring website performance, fixing technical issues and improving services.
• Sending service messages about your account, security, transactions or important changes.
• Sending marketing communications where permitted and where you have provided consent or another lawful basis applies.
• Protecting the rights, property, safety and security of players, the website and relevant service providers.

Where information is no longer reasonably needed for an identified purpose, it may be securely deleted, anonymised or otherwise disposed of, subject to legal and operational requirements. Some records must be kept for a period required by law even after an account is closed. This may include identity, transaction, security, communication and account history records. We do not promise that closing an account will immediately remove every record connected with it.

We may use service providers to support functions such as hosting, payment processing, identity verification, fraud prevention, analytics, customer support, communications and website security. These providers may access information only as needed to perform their services and should handle it in accordance with their contractual and legal responsibilities. Information may also be disclosed where reasonably necessary to comply with legal duties, respond to lawful requests, protect people from harm, investigate suspected wrongdoing or enforce applicable website terms.

Cookies, security and information sharing

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers stored on your device that can help remember account settings, support secure sign-in, maintain sessions, measure website use and remember preferences. Some cookies are necessary for website functions, while others may help with performance, analytics or marketing. If you prefer, you can manage or restrict cookies through your browser settings. Disabling certain cookies may affect how some website features work.

Keeping information secure

We take reasonable administrative, technical and organisational steps to protect information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication processes, monitoring, encryption or other safeguards appropriate to the type of information and the risks involved. However, no online service, transmission method or storage system can be guaranteed to be completely secure. You should keep your login details confidential, use a secure device and contact support promptly if you believe your account has been accessed without permission.

Information shared with others

Information may be shared with providers that help operate the website and with organisations involved in payment, verification, security, compliance, technical support and communications. Information may also be shared where you ask us to do so, where disclosure is needed to provide a requested service, or where disclosure is required or permitted by law. We do not intend to sell personal information as a standalone product. Third parties may have their own privacy policies, and you should review those policies where relevant.

Some providers or recipients may handle information outside Australia. Where this occurs, appropriate steps should be taken to support the secure handling of information and compliance with applicable requirements. The protections available in another country may differ from those in Australia.

Your privacy rights and requests

Depending on the circumstances and applicable privacy requirements, you may be able to ask what personal information is held about you, request access to that information, ask for inaccurate or incomplete information to be corrected, request deletion of information, or withdraw consent to marketing communications. You may also be able to ask questions about how your information is used or raise a concern about privacy handling.

How to exercise your rights

For privacy and data requests, contact support@shardbetcasino.best. Please explain what you are requesting and provide enough information for us to identify your account and understand the request. We may need to verify your identity before providing information, making account changes or deleting records. This is an important security step and helps prevent personal information being disclosed to the wrong person.

• Access: ask for a copy of personal information held about you, subject to applicable exceptions.
• Correction: tell us which information is inaccurate, outdated or incomplete and provide the correct details where appropriate.
• Deletion: ask for personal information to be deleted where it is no longer needed and deletion is permitted.
• Marketing consent: withdraw consent to marketing communications by contacting support@shardbetcasino.best or using an unsubscribe option included in a marketing message.

A request may be refused, limited or delayed where this is permitted or required by law, including where information must be retained, disclosure could affect another person, or fulfilling the request would undermine security, fraud prevention or legal compliance. If marketing consent is withdrawn, you may still receive essential service communications about your account, transactions, security or important changes.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in the website, services, technology, legal requirements or information-handling practices. The latest version will apply when published on the website. We encourage players to review this page periodically. If a change is significant, we may provide notice through an appropriate website or account communication where required.

If you have a privacy concern, please contact support@shardbetcasino.best so it can be reviewed. You may also have the right to raise a complaint with an appropriate privacy authority in Australia if you are not satisfied with how your concern has been handled.